Pre sales: (Professional level to earn customer trust)

·Maintain close contact with customers through multiple channels and understand their detailed needs

·Professional engineering personnel come to the site for precise on-site testing and explanation of product performance

·Provide the most comprehensive technical support for terminal and supporting customers, and scientifically and reasonably design the entire set

·Recommend energy-saving and cost-effective products to customers

·Share the latest industry news and promote new products

In sales (tabular progress makes customers worry free)

·The special person in charge follows up on the project and provides a tabular report, making it easier for customers to understand real-time progress

·Complete solutions/installation/foundation circle, establish close communication and contact with customer service providers

·Specialized personnel negotiate installation plans with clients to save installation costs and waste for clients

·Provide customized services based on different types of customers to meet their urgent needs

·The entire factory planning project is delivered in a tabular manner, with independent control over details and installation quality

After sales (humanized service to reassure customers)

·The after-sales service department provides 24-hour free hotline for customer service

·Provide online and offline guidance for customers to regularly maintain and repair equipment

·Regularly provide on-site inspection services for customers

·Archive customer device information and provide free accessory information

·Provide free device upgrade solutions, trade in services, and more